Global Service Network

Frequently Asked Questions

Our E-bikes

Which frame size should I choose?

Where can I find user manual for AGO X front carrier in different languages?

Where can I find user manuals for CGO009 in different languages?

General

Where to Get Touch-Up Paint for Your TENWAYS eBike？

How can I find my Bike ID and Frame number?

What are Rider Points? How can I use them?

Payment & Shipment

Which payment method does TENWAYS accept?

What is the weight of AGO T?

What is the weight of the battery of AGO T?

Accessory

Which locks do you recommend?

How can I purchase mudguards, kickstand and rear carrier for the CGO800S?

How to make my battery last longer?

Ask A Question

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Get Technical Support

If you need technical support, please send an email to support@tenways.com. We will respond within 24 hours, on weekdays and weekends.

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VAT included

2-year warranty

Responsive support